SMEDCO Client Service Charter
SMEDCO Client Service Charter
The Small and Medium Enterprises Development Corporation Client Service Charter outlines the Corporations commitment and dedication to its stakeholders through the provision of high-quality customer service at all contact points.
The adoption of the Charter constitutes a dedication to efficiently delivering the Corporations mandate in line with best practice, relevant laws, rules, guidelines and regulations.
Our customers are the cornerstone of our business, and we consistently strive to exceed expectations by anticipating and meeting the needs of Micro Small and Medium Enterprises. Therefore, we will continuously work towards improving our standards of service and stakeholder relations guided by the Corporations’ core values of Professionalism, Equity, Transparency, Integrity and Teamwork.
SMEDCO values its client and stakeholder feedback and suggestions to continually improve customer experience and service delivery.
SMEDCO staff are dedicated to living up to the commitments and values embraced in this live document.
This Client Service Charter is for information purposes only and is not intended to and does not create any legally binding rights or obligations.